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Frequently Asked Questions

We have put together a list of questions we are most frequently asked if you don't find your question answered on this page, please contact us.

WHAT ARE YOUR OPENING HOURS?

We are able to provide cleaning services from 6am until 11pm 7 days a week every day of the year except xmas day.We can also work though the night if requested

WHAT AREAS DO YOU COVER?

Our services cover the whole UK

ARE YOUR CLEANERS INSURED?

Yes, all employees are covered by our employers liability and public liability insurance

WHAT SERVICES DO YOU OFFER

We specialise in cleaning both commercial and domestic premises, as well as services related to these activities. See our cleaning services page for a brief outline of our services, or contact us to find out more.

If you have a requirement that isn't listed, talk to us anyway because we can accommodate most customer requests.

OUR BUSINESS HAS SPECIAL REQUIREMENTS REGARDING STAFFING, TRAINING, CLEANING ETC

We can accommodate most reasonable requests.

OUR SITE IS BIG AND NEEDS MANY STAFF. CAN YOU HANDLE THAT?

We are experienced in managing sites of all sizes, and can supply as many cleaning staff as necessary.

DO YOU SUPPLY THE CLEANING PRODUCTS AND EQUIPMENT?

Yes. The cleaning products and equipment are included in the price.

YOU'VE RECENTLY QUOTED OUR BUSINESS AND I HAVE GOT ANOTHER QUOTE THAT ARE CHEAPER. CAN YOU PRICE MATCH?

At One Stop Services we all ways price match.

WHAT ARE THE PAYMENT METHODS?

We accept cheques BACS payments or card payments.

WHAT ARE THE PAYMENT TERMS?

14 Days but if you require longer please state when placing an order. Domestic customers is day of service.

DO ALL STAFF RECEIVE TRAINING AND DEVELOPMENT?

All managers and supervisors receive ongoing and comprehensive training in the qualities to manage the sites they are allocated. All cleaning staff receive in-house and on-site training in all areas needed to carry out their given duties. All Health and Safety issues and company policies are covered in their initial induction.